Our education committee focuses on the delivery of real and practical advice for specialists, dentists, and dental care professionals, contributing to improved patient care and ensuring professionals have the tools and knowledge they need to meet and keep high professional working standards.
The first webinar of the series ‘Staying out of Trouble in 2022/23’ took place on the evening of 11th July and was hosted by Brian Westbury, Academic Dean Faculty of Forensic and Legal Medicine. In this webinar Brian discussed how to handle and prevent complaints, providing insight into how to resolve them quickly to reduce risk.
Feedback from Brian’s webinar was extremely positive, with 80% of delegates giving a score of five out of five for how useful they found the content of the webinar. Furthermore, 76% of delegates said they would recommend future All Med PDI education webinars to their friends and colleagues.
Brian Westbury: FFFLM LLM BA BDS LDSRCS MGDSRCS FFGDP FCGDent – Academic Dean Faculty of Forensic and Legal Medicine
Kamal Mistry: BDS (2008) MFDS PgCert RDP GDC Clinical Advisor
Neel Jaiswal: BDS MFGDP(UK) 2003 Cert Surg Impl.(EDI) Cert F.Aesth. (RCS
Tom Chaston: Co-founder & Director, All Med Pro
Melonie Prebble: Dip DH, Dip DTh
Jaz Gulati: BDS (Hons.) PgCert DentEd PgDip Orth MFDS RCPS
Adam Weston: LLM. Partner BLM Solicitors
Prateek Akhoury: BDS, Graduate Diploma in Law, Cardiff University Bond Solon (CUBS) Expert Witness Certificate
Christopher Leech: Dentist, Vice President, British Academy of Cosmetic Dentistry; Royal College Examiner; Fellow, RCS Ed; Fellow, College of Dentistry (Eng); BDS, MAGDS RCS Ed, MFDS RCPS Glasg, Dip Imp Dent RCS Ed, FDS RCS Ed, FCG Dent
Shiraz Khan: BDS (U. Birm), B(Med)Sc Hons, MFDS RCS (Eng.) MJDF, PGDip. Primary Care Dentistry (U. Kent), MSc Restorative Dentistry – Distinction (U.Birmingham), General Dental Surgeon
Explore effective communication strategies in healthcare. This session focuses on optimising patient and team interactions to enhance care and reduce complaints. Learn to navigate the patient journey with clear communication channels. Discover communication and personality styles to connect better with patients and colleagues. Gain rapid rapport techniques and conflict resolution skills.
Mel Prebble and Brian Westbury – What Did You Say? Patient Communication
Effective communication with patients is crucial in obtaining their consent. To safeguard yourself, In this webinar, Mel and Brian will assist you and your colleagues in delivering your message and demonstrate the consequences of inadequate communication.
Patient complaints can quickly escalate to a claim or a GDC case. Join Brian Westbury as he teaches you how to resolve them and reduce your risk. Brian has been assisting dentists with responding to complaints for well over 20 years now.
